Your laptop was lost, broken, repaired or replaced? Your license is kept on protitser.com, so it always comes back. Your records come back from a backup. Follow the steps in order. A new phone is in step 4.
protitser.com never holds your learners' names, grades, attendance or school forms. They are only on your laptop and in the backups you made. If there is no backup, or the backups were only on the lost laptop, those records cannot be brought back by anyone, not by the developer either. Your license and your account always come back.
1Install ProTitser on the new laptop
On the new laptop, open protitser.com, press Download for Windows and install it. The install guide shows every step in pictures.
The laptop was repaired? Before Windows is installed again, ask the technician to copy the folder Documents › ProTitser Backups to a USB flash drive. ProTitser keeps its automatic backups there.
Do not type your school and classes again. Your backup brings them back in step 3.
2Activate your license on the new laptop
With your Gmail (the easy way). In ProTitser open Settings, License, and choose With my Gmail. Type the Gmail your license was sent to and press Send me a code. Type the 6-digit code from that Gmail (look in Spam too) and press Check code. Your license shows: press Move it to this laptop, then Move it here.
The old laptop is switched off for you, even if it is lost or broken. You do not have to deactivate it first. If it is ever turned on with internet, it becomes read-only, and nothing on it is deleted.
With your license key instead. A key works only when the license is on no laptop. First sign in at protitser.com, open My licenses and press Deactivate: it works even when the old laptop is gone. Then, on the new laptop, choose With a license key, type the key that starts with PROT- and press Activate.
How often. A license may be put on 4 laptops in 12 months. After that, contact the developer to move it.
A one-year offline license (a laptop with no internet) cannot be switched off from far away: that laptop keeps working without internet. Press Deactivate on the old laptop, then Enter release code under My licenses at protitser.com. The laptop is lost or broken? Contact your seller or the developer.
Cannot open that Gmail any more? If you added a Backup email to your account, press Can't open your Gmail? on the sign-in page. Your account and your license move to a new Gmail.
3Bring your records back
From a backup file (on a USB flash drive, say). In ProTitser open Settings, Backup & Restore, and press Choose backup… and pick the newest file: its name starts with ProTitser-Backup- (made with Back up now) or ProTitser-Auto- (an automatic backup), then the date. You see what is in it before anything changes. Press Restore and restart.
From your Google Drive. In the same place, under Google Drive, press Restore from Google Drive…, then Sign in with Google with the Gmail you used. Choose a copy (the newest is marked Newest) and press Restore…, then Restore and restart.
The backup password. If you locked your backups with a password, ProTitser says This backup is locked. Type the password and press Open backup. Every copy in Google Drive is locked with it. Forgot it? Press Forgot the password? and send the code it shows to ProTitser support.
ProTitser restarts and says Backup restored. What is newer than the backup's date was not in it, so check your last days' work.
Activate first (step 2), then restore. A read-only ProTitser that already has records cannot restore over them.
4Your phone
The same phone. It stays activated: the license keeps its place. To pair it with the new laptop: on the laptop open Integrations & Utilities, ProTitser Mobile, and press Activate a phone. On the phone open More, License, press Activate again, and point the camera at the code.
A new phone.Install ProTitser Mobile on it. The license is still on the old phone, so first press Remove this phone: on the laptop (Integrations & Utilities, ProTitser Mobile) or at protitser.com under My licenses. Then, on the new phone, open More, License, press Activate this phone, then Read the laptop's code or Use my Gmail. A license can change phones only a few times a year.
The phone's own work (tests and scanned papers). On the phone open Shield. Under Restore press From Google Drive, or From this phone, or a file. If it asks for the backup passphrase, type it and press Open. A restore replaces only the tests that are in the file; the rest stays.
Your classes come from the laptop: send them again with Sync, as when you first set up the phone.
5Keep a backup from now on
On the laptop:Settings, Backup & Restore. Turn on Automatic backup. Once a week press Back up now and save the file on a USB flash drive. Press Connect Google Drive to keep a locked copy in your own Google Drive too: it needs a backup password first.
On the phone: open Shield, and under Automatic backup turn on Back up to Google Drive by itself. Or press To Google Drive or To this phone yourself.
See it in your account. Under My licenses, protitser.com shows the day of each device's last backup, and warns you when it is older than 30 days. Your laptop tells it from ProTitser PC 3.0.14, your phone from ProTitser Mobile 0.39.0.
What cannot be brought back
The records of a laptop that has no backup anywhere: learners, grades, attendance, school forms and Anecdotal Records.
Work done after the last backup.
On a lost phone: tests and scanned papers that were not backed up and not sent to the laptop. A backup file kept only on that phone is lost with it.
A phone backup locked with a passphrase nobody remembers: it cannot be opened by anyone, not by ProTitser either.
What always comes back: your license, your account, and your phone's classes, which the laptop sends again.
Still stuck?
Take a photo of what ProTitser shows and send it to the developer or your distributor.
ProTitser · New laptop guide